Terms & Conditions

A legal disclaimer

These Terms & Conditions are intended to keep things clear and fair for everyone. By using this website, placing an order or booking a workshop with LEXE Ceramics, you agree to the terms below.

This Site is owned and operated by LEX.E Ltd. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

Harass or mistreat other users of our Site;
Violate the rights of other users of our Site;
Violate the intellectual property rights of the Site owners or any third party to the Site;
Hack into the account of another user of the Site;
Act in any way that could be considered fraudulent; or
Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Accounts

When you create an account on our Site, you agree to the following:

You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Terms & Conditions relating to the Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

Pottery/ Ceramics; and
Candles and Wax Melts.
Purchase of tickets to attend a workshop

Product Information & Availability

Every effort is made to ensure product descriptions, measurements, pricing and photographs are accurate. However, due to the handmade nature of ceramics, slight variations may occur.

Each ceramic piece is handmade individually, meaning slight variations in size, glaze, colour, texture and finish are part of the character and uniqueness of the work.

Due to differences in screen displays and the handmade process, colours and finishes may vary slightly from photographs shown online.

Pricing & Payment

All prices are listed in GBP (£).

Prices may change at any time without notice, although confirmed orders will not be affected once payment has been completed.

Payment must be received in full before orders are dispatched or workshop places are confirmed.

LEXE Ceramics reserves the right to refuse or cancel orders where payment has not been authorised or where fraudulent activity is suspected.

Order Acceptance

Once an order has been placed, you will receive an email confirmation acknowledging receipt of your order.

Receipt of an order confirmation email does not constitute acceptance of an order.

LEXE Ceramics reserves the right to refuse, cancel or limit orders at its discretion, including in cases involving:

pricing errors,
stock inaccuracies,
suspected resale activity,
or suspected fraudulent transactions.

If an order is cancelled after payment has been taken, a full refund will be issued.

Payments

We accept the following payment methods on our Site:

Credit Card;
PayPal; and
Debit Card

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping & Delivery

Orders will be dispatched within the timeframe stated on the product listing or confirmation email.

Delivery times are estimates only and may occasionally vary due to courier delays or circumstances outside of our control.

LEXE Ceramics cannot accept responsibility for delays caused by postal services, customs processing or incorrect delivery information provided by the customer.

Customers are responsible for ensuring delivery details are entered correctly at checkout.

If a parcel is returned due to an incorrect address or failed delivery attempts, additional postage costs may apply for redelivery.

We curently do not deliver to any desrinations outlide of the United Kingdom. If we choose to do so in the future then if you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

Right to Cancel & Receive a Refund

If you are a customer living in the United Kingdom or the European Union, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

The 14-day cancellation period begins:

from the day you, or someone you nominate, receives your order if all items are delivered together;
from the day the final item is received if your order is delivered in multiple parts; or
from the day the first item is received for orders delivered regularly over an agreed period.

To cancel your order, please contact LEXE Ceramics within the cancellation period by:

email at lexeceramics@gmail.com; or
via the website contact form.

You may use the Cancellation Form provided at the end of these Terms & Conditions, although this is not required.

The right to cancel does not apply to:

custom or personalised items;
goods that deteriorate or expire quickly;
newspapers, magazines or periodicals (excluding subscriptions);
goods or services where pricing depends on financial market fluctuations outside our control; or
alcoholic beverages where delivery takes place after 30 days and pricing depends on market fluctuations.

Returning Items

If you cancel your order after goods have been dispatched, items must be returned to LEXE Ceramics as soon as reasonably possible after notifying us of cancellation.

Returned items must be:

unused;
in their original packaging;
and returned in their original condition.

Customers are responsible for return postage costs unless the item is faulty or incorrect.

LEXE Ceramics cannot accept responsibility for items lost or damaged during return transit. We strongly recommend using a tracked and insured postal service to ensure safe delivery.

If returned goods arrive damaged or in an unsaleable condition, we may reduce the refund amount to reflect any loss in value caused by handling beyond what is necessary to inspect the goods.

Refund Process

If you cancel your order before it has been processed or dispatched, a full refund will be issued, including standard delivery charges.

If you cancel after your order has been dispatched:

the cost of the products will be refunded once the items have been returned and inspected;
original delivery charges are non-refundable;
and refunds will only be processed once returned items have been safely received.

Refunds will be issued using the same payment method used for the original order unless otherwise agreed.

Refunds will be processed without unnecessary delay and no later than:

14 days after returned goods are received; or
14 days after cancellation if no goods were dispatched.

This cancellation right is separate from and does not affect any additional returns policy offered by LEXE Ceramics.

Refunds for Goods

Refund requests must be made within 14 days of receiving your order.

Refunds cannot be offered for:

personalised or custom-made items;
used items;
or items damaged after delivery or during return transit.

Small variations and imperfections are part of the handmade nature of ceramics and are not considered faults.

Damaged Goods

If your order arrives damaged, please contact lexeceramics@gmail.com within 48 hours of delivery and provide:

photographs of the damaged item;
photographs of the packaging;
and a brief description of the damage.

Please wait for confirmation and return instructions before sending any items back.

Damaged goods refunds or replacements will only be processed once the returned item has been received and inspected.

How To Return Goods

To return items by post:

Carefully package the goods in their original packaging where possible.
Attach the return label if one has been provided.
Take the parcel to your local post office or courier service and pay the required postage.

Returned items must arrive:

unused;
in perfect condition;
and in original packaging.

Unfortunately refunds cannot be processed for items returned in an unsaleable or damaged condition.

Product costs are refundable where eligible, however customers are responsible for return postage costs unless the item is faulty.

We strongly recommend using a tracked postal service, as refunds cannot be issued for returned parcels that are not received.

Consumer Protection Law

Nothing within these Terms & Conditions affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Sale of Goods Act 1979.

Where consumer protection legislation applies and cannot legally be excluded, these Terms & Conditions will be interpreted in line with those legal rights.

Limitation of Liability

To the fullest extent permitted by law, LEX.E Ltd and its directors, employees, affiliates and representatives will not be liable for any loss, damage, claim, expense or legal costs arising from your use of this website, the purchase of products or participation in workshops.

Nothing within these Terms & Conditions limits your statutory rights under UK consumer law.

Indemnity

By using this website, you agree not to hold LEX.E Ltd or its directors, employees, affiliates or representatives responsible for any claims, losses, damages, liabilities or legal expenses arising from:

your use of the website;
your misuse of the website;
or your breach of these Terms & Conditions.

This applies except where prohibited by law.

Applicable Law

These Terms & Conditions are governed by the laws of England, and any disputes will be subject to the jurisdiction of the English courts.

Severability

If any part of these Terms & Conditions is found to be unlawful, invalid or unenforceable, the remaining sections will continue to apply and remain fully valid.

Changes to These Terms

LEX.E Ltd reserves the right to update or amend these Terms & Conditions from time to time to reflect changes in the law, the website or the way the business operates.

Any updates will be posted on this page and, where appropriate, users may also be notified by email.

Contact Details

If you have any questions, concerns or enquiries regarding these Terms & Conditions, please contact:

LEXE Ceramics
Email: lexeceramics@gmail.com

You can also get in touch via the contact form available on the website.

Effective Date: 20 July 2023

Cancellation / Returns Form

If you wish to cancel your order, you may use the template below and email it to lexeceramics@gmail.com.

To: LEXE Ceramics
Email: lexeceramics@gmail.com

I hereby give notice that I cancel my contract of sale for the following goods/services:

Order Number: ______________________________________

Purchase Date: ______________________________________

Ordered On: ______________________________________

Received On: ______________________________________

Customer Name: ______________________________________

Customer Address: ___________________________________

Date: ______________________________________

Private & Domestic Use

Products sold by LEXE Ceramics are intended for private and domestic use only.

If products are used for commercial purposes, business use or resale, LEXE Ceramics will not be liable for:

loss of profit;
loss of business;
business interruption;
or loss of business opportunity.

Our Liability

Where legally permitted, the maximum liability of LEXE Ceramics in relation to any product will be limited to the amount paid for that product.

Nothing within these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
rights under the Consumer Rights Act 2015;
or defective products under the Consumer Protection Act 1987.

Product Safety

Please refer to the Product Safety page for important care, usage and safety information relating to products sold by LEXE Ceramics.

Force Majeure

LEXE Ceramics will not be responsible for delays or failure to fulfil obligations caused by events outside of reasonable control.

These may include:

severe weather;
fire;
flood;
natural disasters;
power outages;
illness;
epidemics or pandemics;
government restrictions;
war or civil unrest;
courier disruptions;
or other unforeseen events.

Where possible, reasonable steps will be taken to minimise disruption.

If an order or workshop cannot go ahead due to circumstances outside our control:

customers will be offered an alternative date, credit or refund where appropriate;
and in cases of significant delay, customers may choose to cancel and receive a refund for affected orders or bookings.

Terms & Conditions additional to above related to Workshops

Booking & Payment

By booking and paying for a class, workshop or private session, you confirm that you have read and agreed to these Terms & Conditions.

All workshop bookings are made through the online booking system and are subject to availability. Your place is only confirmed once full payment has been received.

Cancellations & Rescheduling

Bookings may be cancelled or rescheduled up to 14 days before the workshop date for either:

a full refund; or
transfer to another available workshop of the same value.

If less than 14 days’ notice is given, bookings become non-refundable and non-transferable. However, you are welcome to send a friend or family member in your place at no additional cost. Please email in advance with their name and contact details.

If you are unable to attend due to illness or unexpected circumstances, please get in touch as soon as possible. While changes within the 14-day period cannot be guaranteed, we will always do our best to help where possible.

Studio Cancellations & Changes

Occasionally workshops may need to be postponed, rescheduled or cancelled due to illness, low attendance or circumstances outside of our control.

If this happens, you will be offered:

an alternative date;
studio credit; or
a full refund.

Unfortunately, LEXE Ceramics cannot accept responsibility for travel, accommodation or any other associated costs relating to workshop bookings.

Private Group Bookings

Deposits for private events, parties and group bookings are non-refundable.

Changes to private bookings may be made with at least 14 days’ notice, subject to availability.

Any remaining balance must be paid before the booking date unless otherwise agreed.

Age Restrictions

Please check the suitability of each workshop before booking.

Standard workshops are suitable for ages 16+.
Children’s workshops are suitable for ages 4–15 and will be clearly identified within the workshop description.
Children must be supervised where stated in the class information.

If you are unsure whether a workshop is suitable, please contact us before booking.

Accessibility & Health

If you have any accessibility requirements, injuries, allergies or health conditions that may affect your participation, please contact us before booking so we can discuss how best to support you.

Some pottery activities can be physically demanding and may not be suitable for everyone.

Please note that the studio currently does not have step-free access or suitable space for wheelchair users during group workshops. However, we would be very happy to discuss ways we may be able to accommodate accessibility requirements for private bookings where possible.

What To Wear

Pottery can be messy, so please wear comfortable clothing that you don’t mind getting dirty.

We recommend:

short nails where possible;
tying back long hair;
flat, closed-toe shoes; and
bringing an apron if preferred, although aprons will also be available to borrow during the session.

Pottery Collection & Firing

Your pottery will usually be ready for collection approximately 6–8 weeks after your workshop, depending on firing schedules and the type of workshop booked.

You will be notified by email once your work is ready to collect.

Due to limited studio storage space, finished pottery should be collected within 1 month of notification unless otherwise agreed.

Kiln & Glaze Disclaimer

Ceramics is an unpredictable process and, although every care is taken with your work, cracks, breakages, glaze imperfections and firing faults can occasionally occur.

By taking part in a workshop, you acknowledge and accept these risks. Unfortunately, refunds or compensation cannot be offered for pottery damaged during the making, drying or firing process.

Gift Vouchers

Gift vouchers:

are valid for 12 months from the purchase date;
can be used towards any available workshop;
are non-refundable; and
may be transferred to another person.

Bookings made using gift vouchers remain subject to the standard cancellation policy.

Photography

Photos and videos may occasionally be taken during workshops for use on social media, the website or promotional materials.

If you would prefer not to appear in photographs or videos, please let us know before the session begins.

Privacy

Your personal information will only be used for workshop administration, booking communication and customer support.

If you choose to join the mailing list, you may occasionally receive updates about workshops, events, offers, LEXE Ceramics news and new product launches. You can unsubscribe at any time.

Your information will never be sold or shared with third parties except where necessary for secure payment processing or legal obligations.