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Refund Policy

A legal disclaimer

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:

  • Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;

  • Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or

  • Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at or by online form. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:

  • Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;

  • Custom or personalised goods;

  • Goods that will deteriorate or expire rapidly;

  • Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market that we cannot control; and

  • Newspapers, magazines, or periodicals, except for subscriptions to such publications.

Effects of Cancellation/ Returning an Item

If you cancel your order with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit. Products must be returned unused and in their original packaging and and condition. We recommend you return the products as safely and carefully as possible and use a trackable service to ensure the return products are received undamaged.

If you cancel your order with us before the order has been processed and is ready to dispatch, we will reimburse to you all payments we received from you under the order, including the costs of delivery of product out to you. If you cancel the order once it has been dispatched we will process the full refund of product but not postage and only once the product/s are returned and checked over.  Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.

Refunds do not apply to the following goods:

  • personalised; and

  • used and

damaged (where damage has occurred on return of goods) -

Damaged Goods​

  • Proof of damage must be shared upon receipt of goods. Please send photographic proof alongside a description of damage to Please await acknowledgement of receipt of proof, then follow instructions for safe return of the product using the return label provided. Refund of damage goods will be processed only when then the goods have been thoroughly checked over.

How to return the goods

  • Returns can be made by mail. To return a goods by mail, follow the following procedure:
    Pack your goods carefully and attach your return label. Go to your nearest post office or courier service and pay the necessary postage.

  • Items will need to be returned in perfect condition, unused and in their original packaging

  • We are unable to process a refund if the items are in an unsalable condition/ damaged in any way

  • The product costs are fully refundable and you will need to pay for the return postage. We strongly recommend using a tracked service to guarantee that we receive the item, as we can not refund for items not received.

Cancellation/ Returns Form

If you want to cancel your contract of sale with us you may use this text and email it back to us at the address below.

To: LEXE Ceramics


I hereby give notice that I cancel my contract of sale of the following goods or services:


Order Number: ______________________________________

Purchase Date: ______________________________________

Ordered on: ______________________________________

Received on: ______________________________________

Customer name: ______________________________________

Customer address: ____________________________________________________________________________

Date: ______________________________________

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